Shipping & more

Shipping

UK SHIPPING

Shipping costs from £3.95 (2-3 working day delivery service)

Orders over £30 – Free Economy Shipping (3-5 working day delivery service)

TURNAROUND

We aim for all orders to be shipped within 48 hours, Monday – Friday 8am – 5pm. Orders placed after 12pm will usually be shipped on the next working day. 

Please email us f you need a priority despatch.

WHO’S DELIVERING?

We use Royal Mail to deliver our orders.

OUT OF STOCK 

If an item goes out of stock, we will contact you to check if you are happy to wait for the full order to be ready or whether you would prefer a refund.

Taste Guarantee

We want you to be completely satisfied with your purchase of Sa. In fact, we’re so confident that you’ll be completely satisfied that if you’re not, we’ll give you your money back subject to the terms and conditions.

The Small (cow) print

  1. Taste Guarantee – if you’re not 100% happy with our products we’ll offer you a full refund (excluding shipping fee). No return required.

  2. To request for a refund, please send us an email at moo@saucycow.co.uk with subject line: Refund Request [Order # xxxx]

  3. Money back guarantee is only applicable on your first  order purchased directly from https://saucycow.co.uk

  4. Our money back guarantee policy lasts 14 days.

  5. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund. If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

  6. Late or missing refunds (if applicable)
    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at moo@saucycow.co.uk